FAQ

You can't know in advance — that's the point. Clothes, accessories, gadgets, surprises. It could be anything. The secret cannot be spoiled.

Unfortunately, size cannot be chosen in advance — this comes from the nature of a mystery box. What we promise: only quality, new products go into the box. If a piece of clothing doesn't fit you, it makes a perfect gift, or you can resell it on Vinted — these products are all brand new, so they are easy to sell.

Products generally arrive in flawless condition, but if something does arrive damaged, contact our customer support immediately and we will resolve it.

Usually 2–3 business days, but depending on the delivery company it can take up to a week at most. We always choose the most reliable solution.

Our products come from uncollected, returned, and overstock packages originally sold on major e-commerce platforms like Shein, Temu, Amazon, and others. We carefully curate these mixed items and create our Mystery Boxes from them. Because every shipment is different, every box is unique — making unboxing exciting and unpredictable. By giving these products a second chance, we also help reduce waste and support sustainable e-commerce.

We are sure you'll love it — but if not, get in touch with our customer support and we'll find the best solution.

This depends on whether you request home delivery or a pickup point. We always choose the best available option, and if it goes to a pickup point, we select the location closest to you.